Thank you for choosing our filter water bottle product. We are committed to providing you with the best shopping experience, and below are details about our filter water bottle shipping policy.
We use UPS Express for shipping and the shipping fee is $6.
For orders over $100, we will provide you with free shipping.
Order processing time
We will process your order as soon as possible after you place it. Orders are usually processed within 1-2 business days. If your order has not been processed for more than 2 business days, please contact Jason Michaels at [email protected]. We will check the latest status of your order and give you feedback within 24 hours.
Our service hours are Monday-Friday/9:00 AM-5:00 PM (MST).
Orders placed after 5:00 pm Monday to Thursday will be processed after 9:00 am the next day.
Orders placed after 5:00 pm on Friday will be processed after 9:00 am on Monday. Orders are not processed on weekends.
Transportation time
We choose UPS express with good service to transport the water purifier for you. Shipping time is 2-5 business days, and our express ships from 1811 E Apache Blvd, Tempe, Arizona, 85281. Depending on the distance of the area, the shipping time will vary.
Delivery time
My delivery time is 3-7 business days. If your filtered water bottle is not received within 7 business days, you can contact Jason Michaels by sending an email to [email protected] and we will arrange a refund or replacement for you. Ship.
Cancel order
You can find the details of your paid orders in your account. You can cancel your order within 30 minutes of placing it. If it exceeds 30 minutes, you need to contact Jason Michaels by sending an email to [email protected] to cancel the order.
The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.
If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional costs will be borne by the customer.
Sale tax
We do not charge additional shipping tax.
Sale tax is borne by the customer.
Express packaging
Please be assured that we will carefully inspect the water purifier before shipping. We pack it in thick cartons and secure it with foam. In addition to the kettle, the package also includes a filter element, instruction manual and return label.
Tip: When returning items, you need to return the original packaging and return label, so please do not throw away the original packaging within the return validity period.
If you have any questions about the transportation of water purifiers, please contact Jason Michaels by email at [email protected] or +(1)(520) 386-3242, and we will reply to you within 24 hours on business days.
