Thank you for choosing to purchase a filtered water bottle sold on our website. We are committed to providing you with high quality products and excellent service. If you are not satisfied with your purchase, we will assist you according to the following return policy.
Return validity period:
In order to protect your rights and interests, we have set the return validity period to 14 natural days. The return validity period starts from the day you receive the item.
Items that have exceeded the return validity period will not be accepted for return.
Return conditions:
For a successful return, please make sure your item meets the following criteria:
The return validity period has not expired.
The filter jug must be in undamaged condition.
Filter pitchers must contain all original accessories and packaging.
Return process:
Send an email to [email protected] to contact Jason Michaels to apply for a return, explain the reason for the return and provide the order number, and we will process it for you within 1-2 business days. Please wait patiently for our reply.
After successfully requesting a return, send the filtered water bottle to 1811 E Apache Blvd, Tempe, Arizona, 85281, with the addressee being Jason Michaels.
Packaging the product: Pack the filtered water bottle properly in the original box and return it with the completed return label (the return label is included in the original packaging).
Once shipped, please email your order number and courier information to [email protected].
Once we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $6 shipping fee on the customer’s first payment. To check the status of your refund, please check your PayPal account.
Return shipping costs:
If you choose to return the product due to quality or transportation issues, we will bear the return shipping costs.
If you decide to return an item for personal reasons, the return shipping costs will be your responsibility.
Exchange conditions:
Water filter jug purchased at creativspring.com.
The return validity period has not expired.
Exchange of the same product.
Exchange process:
Send an email to [email protected] to contact Jason Michaels to apply for an exchange, explain the reason for the exchange and provide the order number, and we will process it for you within 1-2 business days. Please wait patiently for our reply.
After successfully requesting an exchange, mail the filtered water bottle to 1811 E Apache Blvd, Tempe, Arizona, 85281, with the addressee being Jason Michaels.
Packaging the item: Pack the filtered water bottle securely in the original box and return it with the return label (the return label is included in the original packaging).
Once shipped, please email your order number and courier information to [email protected].
Once we sign for it, a new filtered water bottle will be sent within 1-2 business days. Delivery time is 3-7 business days.
Exchange freight
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting fee
You don’t have to pay to republish your product.
Refund
The refund will be credited to your payment account within 1-2 business days. To check the status of your refund, please check your PayPal account.
Refunds for canceled orders: A full refund, including the $6 shipping fee on the customer’s first payment.
Refund for returns: A partial refund, excluding the $6 shipping fee on the customer’s first payment.
If you encounter any problems during the shopping process or have other questions, you can contact Jason Michaels at [email protected] for assistance. Thank you again for choosing our folding bathtub products and wish you a pleasant shopping experience.
